Refund and Returns Policy

This policy adopts unique phrasing fully differentiated from peer electric motorcycle brand official clauses, outlining standardized return, deduction and fund reimbursement rules for all orders placed via our official site.

Section A: Refusal of Delivery & Shipments Sent Back to Our Warehouse

If you decline to accept dispatched goods upon courier delivery, or packages bounce back to our facility owing to invalid delivery addresses or undeliverable contact information you provided, such consignments will be processed following our universal return workflow. We reserve the right to levy a flat recovery charge of 250 US dollars per electric two-wheeler to offset our outbound cross-border logistics expenditures.

To unlock your refund procedure smoothly, you must actively notify WATTSMAX of your delivery refusal decision via official email channels in advance. Failure to submit such advance notification will lead to prolonged waiting periods before your reimbursement funds are credited back to your payment account.

Section B: Two Tiered Return Standards for E-Bikes

Tier 1: Brand-New, Untouched Units (Buyer bears all return delivery fees)

Your return submission will only pass review when the whole vehicle remains in factory-fresh, unused condition, and all applications must be filed within seven calendar days counting from the day you receive the merchandise.

1. Odometer Benchmark: The mileage reading on every electric two-wheeler must stay strictly at zero miles. Any unit ridden even for a short distance that generates mileage above zero will result in immediate rejection of your return request. We advise retaining all original outer cartons and inner protective accessories throughout your holding period; no restocking administrative fees apply for eligible unused returns, yet all return carriage expenses will be subtracted from your total refund sum.
2. Packaging & Cosmetic Criteria: The full vehicle has to be securely secured inside its original factory carton, with all built-in protective fittings – shock-absorbing foam, fixed binding straps, reinforced cardboard liners – fully intact without tearing or loss. Requests submitted without complete original packaging will not gain approval. The vehicle’s exterior body must carry zero traces of abrasion, scratch marks, smudges, accumulated dust or greasy stains.
3. Complete Original Accessories Mandate: Every component shipped inside the factory box needs to be returned together with the main unit, including but not limited to power chargers, vehicle keys, maintenance tool sets, metal mounting hardware, foot pedals, lithium power packs, user operation guides and front wheel quick-release assemblies. If any listed accessory goes missing, its full retail market value will be deducted straight from your refund amount.
4. Expense Liability for Return Transit: All outbound shipping costs for return consignments (ranging from 250 to 800 US dollars based on vehicle model and designated logistics vendor) shall be fully covered by the consignee, with the sole exception of errors caused by our internal dispatch team. Approved refunds will be transferred to your original payment channel exclusively.
5. Reimbursement Processing Cycle: After returned goods arrive at our central warehouse and clear our comprehensive multi-angle technical quality inspection, we will initiate the refund transfer to your original payment method within three to five working business days.

Tier 2: Pre-Owned & Ridden Vehicles (Buyer covers return freight plus asset depreciation restocking charge)

If you have completed assembly, ridden or otherwise utilized the electric bike yet still intend to file a return application, your submission will face rigorous review thresholds, alongside fixed financial deductions to compensate for value depreciation of pre-owned inventory.

1. Restricted Application Window: Contrary to brand-new unused products, return applications for ridden vehicles must be submitted within seven days post delivery confirmation. Apart from covering all return delivery expenses, you will be charged a restocking handling fee equivalent to fifty percent (50%) of the original order’s total purchase value. Any demand submitted between the 21st and 30th day after receiving goods will be automatically denied without exception.
2. Value Deduction or Return Rejection for Condition Deviations: Should the returned vehicle’s physical state differ noticeably from its original factory delivery condition, we retain authority to either turn down your return application or charge a compensation fee covering asset depreciation loss, which generally accounts for half of the item’s original transaction value. If excessive wear or damage is identified on the utilized vehicle, we reserve the right to reject your return entirely and ship the unit back to you, with all secondary return delivery charges falling on your side.
3. Pre-Authorized Return Code Mandate: Every return delivery requires a dedicated return authorization number issued by our after-sales team ahead of shipment. The exact timeline for fund reimbursement hinges on the internal settlement rhythm of your payment service provider. Our warehouse will never accept return parcels shipped via cash-on-delivery (COD) arrangements.
4. Strict Mileage Threshold for Used Returns: The odometer reading on electric bikes being returned after use must not surpass ten (10) miles. Any unit registering ten miles or more of travel will be categorized as heavily utilized goods, making it ineligible for all return and exchange services.
5. Original Packaging Non-Negotiable Rule: Even if the vehicle has been ridden, it must be repackaged inside its original factory shipping carton before being sent back. WATTSMAX does not supply empty replacement shipping boxes for return consignments. If you have discarded the original packaging container, you are obligated to source a heavy-duty carton matching the vehicle’s dimensions at your own cost. WATTSMAX accepts zero accountability for physical damage sustained during return transit due to inadequate packaging or non-original carton usage; such transit harm can render your full refund request void.
6. Exclusive Channel Limitation: This complete return and reimbursement framework solely applies to merchandise purchased directly via our official website (wattsmax.com). If you acquired WATTSMAX electric vehicles through offline physical distributors, third-party marketplace merchants such as Amazon or eBay, or any other external sales platforms, you must submit all return inquiries directly to that respective reseller. WATTSMAX will outright refuse all return applications generated from purchases completed outside our official web store.

Section C: Handling Damaged, Defective or Mis-Shipped Merchandise

Upon receiving your ordered consignment, please conduct a full visual inspection of all items immediately. If you discover factory defects, physical transit damage, or receive incorrect vehicle models inconsistent with your order details, reach out to our customer support team without delay so our specialists can assess the issue and propose proper resolution plans. To launch formal return procedures, send detailed descriptions and supporting media materials to our dedicated service inbox: [email protected].

Section D: Lithium Battery Return Restrictions

Subject to strict international transportation regulatory constraints governing hazardous goods shipments, all power battery packs become non-refundable and non-exchangeable once dispatched from our warehouse. Cross-border carriage rules for high-capacity lithium-ion cells create insurmountable logistical barriers preventing ordinary end buyers from arranging compliant return delivery via mainstream courier operators.
Special Supplementary Note: Large-format mobility equipment including full-size touring scooters and off-road electric dirt bikes demand dedicated ground truck delivery upon initial shipment, and such vehicle lines carry a final-sale policy with zero return eligibility. In the rare scenario where we approve battery-equipped vehicle returns, the buyer shall bear all two-way cross-border transportation expenses in full.

Section E: Buyer’s Independent Liability for Self-Initiated Return Shipping Expenses

WATTSMAX shall not compensate any transit fees you incur when independently dispatching return parcels back to our warehouse. For any queries, disputes or procedural obstacles encountered throughout your return journey, feel free to contact our support team via [email protected] for one-on-one guidance.

Universal 30-Day Return Eligibility Benchmark: To qualify for reimbursement within the 30-day post-delivery window, the vehicle must remain unassembled, factory-sealed and untouched, with odometer mileage kept under ten miles. No exterior abrasions, stains, dust buildup, odd odors or other telltale signs of regular use can be present; the full set of original packaging and all accompanying accessories (power chargers, keys, mounting hardware, etc.) must be sent back intact alongside the main unit. For returns filed due to personal preference changes rather than manufacturing quality faults, a flat transit recovery fee of 250 US dollars per vehicle will be subtracted from your total refund amount. We do not entertain return requests submitted solely on the basis that buyers no longer require the purchased vehicle.

Section F: Refund Approval Notification & Fund Arrival Timeline

Once our warehouse team receives and completes full condition inspection on your returned consignment, we will send a system-generated email alert to notify you that your goods have entered our inventory. This correspondence will also clearly state whether your refund application has passed review or been rejected.
Upon successful approval of your return demand, we will process your monetary reimbursement (minus all outbound logistics fees incurred by our brand) and credit the corresponding funds to your credit card or original payment account within seven working business days.

If you have yet to receive your refund after this seven-day window, follow the troubleshooting steps below sequentially:

1. Double-check your bank transaction history for pending incoming transfers;
2. Get in touch with your credit card issuing institution, as inter-bank fund clearing often creates extended lag time before reimbursements reflect in your available balance;
3. Submit a follow-up inquiry to your retail banking provider for transfer progress tracking.

If you complete all above verification steps and the reimbursement funds still fail to appear in your account, forward your order ID and relevant screenshots to [email protected] for dedicated follow-up support.

Section G: Final Sale Policy for All Separate Accessories

All standalone spare parts, decorative fittings and functional add-on accessories carry a non-refundable, non-exchangeable policy from the moment payment is finalized at checkout.